Senior Observability Engineer – New Relic Consolidation

About the role

We are seeking a Senior Observability Engineer to own and operate a multi‑tenant New Relic consolidation layer that aggregates telemetry across our AI agent estate. The role supports an Enterprise Agent Development Platform, enabling engineering teams to define, deploy, and monitor AI agents at scale.

Key responsibilities

• Administer the multi‑tenant New Relic consolidation layer across the agent estate.
• Aggregate telemetry from multiple project tenants using cross‑account NRQL queries.
• Build and maintain dashboards‑as‑code and alert‑policy‑as‑code with Terraform and Crossplane.
• Configure New Relic alert policies routed to Opsgenie and plan migration to ServiceNow.
• Manage OpenTelemetry/ADOT ingestion into New Relic via OTLP and Firehose pipelines.
• Design metric dimensions and low‑cardinality facets for large‑scale agent estates.

Required profile

• 5+ years of experience in observability or SRE engineering.
• Hands‑on experience consolidating telemetry for AI agent estates, especially multi‑tenant New Relic aggregation.
• Proficiency in New Relic administration at scale, including management account and cross‑account setup.
• Experience with technical, business, and audit observability segregation models.
• Upper‑intermediate English proficiency (B2) or higher.

Required skills

• New Relic administration and NRQL.
• Terraform (New Relic provider) and Crossplane.
• Opsgenie and ServiceNow integration.
• OpenTelemetry / ADOT, OTLP, Firehose pipelines.
• Metric dimension design for large agent estates.

What we offer

• Remote work from anywhere in Kyrgyzstan, with a modern office in Bishkek.
• Opportunities to work abroad up to two months per year.
• Relocation possibilities within EPAM’s 55+ country network.
• Leadership development, career advising, and well‑being programs.
• Certifications for GCP, Azure, and AWS.
• Medical & family care package, referral bonuses, and six trust days per year.
• Discounts for fitness clubs, sports programs, and various stores.