Client Support Administrator – Technical Support

About the role

Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Key responsibilities

• Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Perform technical tasks and assist with the completion of milestones associated with specific projects.
• Deliver solutions to technical problems of moderate scope and complexity.
• Prepare and maintain documentation for processes and procedures related to computer systems and operations.
• Provide incident response and perform customer support tasks.
• Apply associate‑level hands‑on experience in installations, repairs, and troubleshooting/maintenance of communications systems.

Required profile

• High School Diploma or GED.
• At least 1 year of related experience.
• U.S. citizenship and ability to obtain a Secret clearance.
• Associate‑level hands‑on experience supporting installations, repairs, and troubleshooting of communications equipment.

Required skills

• Computer systems knowledge.
• Microsoft Windows operating environment.
• Troubleshooting of client‑level software and hardware.
• Installation and removal of client‑level software.
• Diagnostic and troubleshooting of basic computer workstations.
• Implementation of software patches, security fixes and service releases on workstations.

What we offer

• 401(k) plan with company match.
• Comprehensive health and wellness packages.
• Internal mobility team to support career growth.
• Professional development opportunities, including paid education and certifications.
• Access to cutting‑edge technology.
• Paid vacation, holidays and other leave benefits.