Protection Data Manager 1

About the role

The ICRC is looking for a Protection Data Manager based in Bishkek, Kyrgyzstan. The post supports and monitors a subset of the Protection data management processes so that evidence-based decisions can be made on data entry, quality, support and analytics. It also supports the Protection department as a Protection Field Officer, contributing to the implementation and monitoring of ICRC protection activities. The position reports to the Protection Field Officer.

Key responsibilities

• Manage and organise updates in the dedicated CRM database used for case management of beneficiary cases, and keep Data Entry Procedures up to date.
• Follow up individual cases in a timely, accurate and confidential way, in the best interests of enquirers and beneficiaries, including referrals to other organisations when appropriate.
• Receive, process and follow up requests from beneficiaries in line with ICRC standards and procedures, and collect tracing cases from enquirers.
• Compile protection statistics for internal analysis and external reports, and help identify family tracing needs and propose actions.
• Lead the migration from the current database to the new system for Kyrgyzstan.
• Carry out technical management of the database, including evaluating needs and setting access rights in line with security standards.
• Check the relevance and quality of data, ask for missing information, and screen new tracing requests and Red Cross messages for data quality.
• Provide support and training to the National Society of Kyrgyzstan on case management, data inputs and data control of its database.
• Support Protection and ICRC teams with needs assessments, field trips and events.

Required profile

• University degree in social sciences or an equivalent field such as Data Management or Information Management.
• 3 to 5 years of professional experience, for example as a Program or Project Officer in a humanitarian, social, political, economic or similar field, or in national or international organisations or the private sector.
• Fluent spoken and written English, Kyrgyz and Russian.
• Very good computer literacy, including management of a CRM database; basic coding skills (e.g. Python) are an asset.
• Ability to follow and implement procedures, excellent communication and negotiation skills, and availability for regular missions and trips within the country.
• Only citizens of Kyrgyzstan are eligible; foreign candidates need a valid residence and work permit.

What we offer

• A competitive salary and opportunities for in-house training.
• Professional development in a humanitarian and multicultural environment.
• Full-time resident position, starting as soon as possible.