Banking Assistant – Administrative Support

About the role

The Banking Assistant provides essential administrative and secretarial support to the bank’s staff in Bishkek, ensuring smooth daily operations, effective communication, and efficient handling of travel and project documentation.

Key responsibilities

• Answer and direct telephone calls, take messages and deliver a professional front‑of‑house service.
• Distribute incoming mail and faxes, ensuring correct delivery to EBRD personnel.
• Manage diaries of bankers and key stakeholders, schedule meetings and conference calls, and organise video‑link sessions.
• Prepare travel arrangements, visa applications, expense claim forms (ECFs) and follow up reimbursements.
• Draft, proof‑read and edit routine business correspondence, and handle photocopying, scanning and binding of documents.
• Support project preparation, due‑diligence and monitoring by updating databases, filing documents and preparing contract request forms.
• Maintain filing systems for quick retrieval of project information and update DTM entries as required.
• Assist with workshop and seminar organisation, including preparation of presentations.
• Provide temporary receptionist coverage and perform ad‑hoc secretarial duties.
• Support legal team with POA processing, legal documentation handling and OGC form completion.
• Translate short documents (up to 2 pages) and, when needed, handle petty‑cash payments and visa/registration coordination.

Required profile

• Higher education qualification.
• Fluent English with excellent written and oral communication skills.
• Proven secretarial or administrative experience.
• Strong organisational abilities, proactive attitude and capacity to work independently.
• Attention to detail, ability to work under pressure and build effective relationships in a multicultural environment.
• Reliable, flexible and a positive team player.

Required skills